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Dear Colleagues,

Welcome to the 2008-2009 academic school year and welcome! We hope that your time at Sekolah Pelita Harapan will be exciting, wonderful, and fulfilling. May God bless you abundantly!

Please find in this guide useful information to help you adjust to life in Indonesia. Your expatriate colleagues have helped create this guide. We hope their insights will be greatly beneficial to you.

Welcome to Indonesia!

Eric Semler Head of School


 * IMPORTANT CONTACT INFORMATION**

Head of School Office

SPH telephone: +6221 897-2786; +6221 897-2787
SPH Fax: +6221 897-2795 Home phone: +6221 8990-6528 E-mail: eric@sphlc.sch.id

Human Resources Department SPH telephone +6221 897-2786; +6221 897-2787 SPH Fax +6221 897-2795 E-mail: alice@sphlc.sch.id

For more information about the school you can visit our school web page www.sph.edu. If you like to know more about Lippo Cikarang, you can look up its home page www.lippo-cikarang.com.

EMERGENCY TELEPHONE CONTACT NUMBERS

Fire and Ambulance: 8990-1707 Information Center: 897-2484 Fire Station 897-2113 Police Station: 8990-1544 Siloam Hospital: 8990-1088 Lippo Cikarang Security: 8990-1707

IMMIGRATION AND CUSTOMS
After staying overnight in Singapore to process visas and entry permits, you will fly to Jakarta. At airport immigration you may be asked where you will be working in Indonesia. You will need to know the school’s name and address. The immigration official will likely advise you to register with immigration within 7 days. The school will assist you with this registration. Additional paperwork will be necessary to process your visa and work permit, this being handled by the school. If you have any questions, please contact the Human Resources Department (HRD). After going through immigration, you will pick up your luggage. If you need assistance, look for porters wearing turquoise-colored tops. After picking up your luggage you will pass through customs. You may have to declare certain goods. More information on which goods to declare can be obtained from the flight crew on your airline. Generally speaking, videos need to be declared as they are technically disallowed before being censored. From experience, we have brought in children’s videos and other general type videos, and once they have been declared are usually passed. This rule is to stop the flow of violent and pornographic videos into Indonesia. As you leave the customs area you will be met by a representative of SPH who will be holding a sign with your name and SPH on it. You will be transported to your residence in Lippo Cikarang. The trip from the airport to Cikarang will take approximately 2 hours. Welcome to Indonesia!

DESCRIPTION OF YOUR HOME
You will be living in Lippo Cikarang, a planned community 31 km. east of Jakarta. Houses are furnished with basic furniture. The style of house will vary depending on the size of your family or if you are single. The houses are generally one or two-storey, have a small backyard, and some have carports or garages. The houses have wall-unit air conditioners. The houses do not have central air. The main living areas are on the ground level with bedrooms upstairs or on the main floor. Each house has accommodation for a helper (this can be used as a storage room if you don’t have a live-in helper). SPH teachers usually live in the neighborhood of Taman Dago. Teachers have also lived in the Meadow Green neighborhood. The school will pay your electric and water utilities. There is a maximum usage allotted to each teacher. If you use too much electricity or water you will have to pay the difference. Most teachers find the allotment to be sufficient. Other utilities such as telephone, cable, drinking water, and cooking gas are covered by the individual teacher. You may arrange drinking water service with the school or with a local company. Lippo Cikarang is policed by security personnel called satpams. To enter the housing areas in a car, you must have a car sticker to be allowed to proceed; the areas are well-secured and protected. The school will provide a “Welcome Package” when you first arrive. This will include sheets and towels. The sizes of beds, which are provided, are – Queen (length 1.6 x 2 m, mattress depth 20 cm) and single (length 1 x 2 m, mattress depth 20 cm). Please check the bed sizes in the housing assigned to you before purchasing sheets, which may end up being the wrong size. (Please check with HRD if you are planning on purchasing new sheets before you come.)

SETTLING-IN ALLOWANCE
Upon your arrival in Indonesia, a settling-in allowance in cash will be given to you to help set up your new home. This money may be used to purchase items locally or offset overweight baggage costs on your flight to Indonesia. The amount you receive depends on the number of dependents you have. This allowance will be given to you on your first day at school. Your first month’s salary will not be paid until the end of July. Therefore you may wish to bring additional financial resources with you to help until you receive your first salary.

BANK ACCOUNTS AND CURRENCY
The school will help you process your application for bank accounts at Lippo Bank during orientation week. You will be issued two accounts: a. Star Card Account (ATM Card and Passbook); this account is in Rupiah only. Your local living allowance and any refunds such as medical expenses will be credited to this account. This is also called Tahapan. You may transfer dollars into Rupiah from your Lippo Dollar Account to your Tahapan Rupiah account. b. Lippo Dollar Account (Passbook); your salary will be credited by the end of each month. This account is in U.S. dollars. There is no ATM access for this account, so to access funds, you must make an intra-branch transfer to your Rupiah account or cash withdrawal. You may go to the non-cash desk for transfers, which is quicker than withdrawing cash. c. Bank hours are the same as school hours, so time is allowed for teachers to do their banking during the school day. Also, the Finance department can assist teachers with their banking. It is highly advisable not to lose your ATM card. If you lose your ATM card please call Lippo Service at 14-042 to put a block on the card. You may also need to go to the police station to fill out a police report. Be advised that the ATM card may be the last item that the ATM will eject. The ATM machines will take the ATM card if left in the machine. If this has happened you may be able to retrieve the card from Customer Service. If you are not sure then it is better to put a block on the card. The currency of Indonesia is the Rupiah. You can exchange currency at the airport after you have proceeded through immigration. If you possess an ATM card that displays the Cirrus symbol, you can access your accounts from the automatic teller machines, which are located at Lippo Bank. You may also visit www.lippobank.co.id/english for more information. If you bring U.S. Dollars, only bring $100 notes. Make sure each $100 note is in perfect condition. There should be no tears, folds, rips, or ink blotches. It is wise to bring newly minted notes. Sometimes notes that are just a few years old will not be accepted because they are considered too old. Consider bringing notes that are less than three years old. Also be aware that there are certain series on U.S. $100 notes that are not accepted. Series that tend not to be accepted in Indonesia are the series that begin with A, B, C, or D. Indonesian banks are very concerned about receiving counterfeit money. Please see the Finance Department for more details.

SCHOOL HOURS
School hours for children are from 7:00 A.M. until 3:00 P.M. Teachers are required to be in attendance from 6:45 A.M. to 3:30 P.M. each day. Once a week, a Faculty and Administration Chapel is held from 3:15 – 4:30 P.M., in the school’s multi function room (MFR). All faculty, staff, and administrators are expected to attend.

SPH ACRONYMS
You will come across a variety of acronyms during your stay in Indonesia. These are some of the more commonly used ones. Sometimes you pronounce them with an Indonesian pronunciation (i.e. SPH – Ess Pay Hah) and sometimes with English pronunciation.

EFL/ESL - English as a foreign Language/English as a Second Language. GS - General Services HRD - Human Resources Department Kims/KITAS - Your temporary stay permit MFR - Multi Function Room OSIS - Organisasi Siswa Intra Sekolah (Student Council) SD - Sekolah Dasar (Elementary School – Grades 1 – 6) SMP - Sekolah Menengah Pertama (Grades 7 – 9) SPH - Sekolah Pelita Harapan SMA - Sekolah Menengah Atas (Grades 10 – 12) TK - Taman Kanak-kanak (Kindergarten) UPH - Universitas Pelita Harapan YPPH - Yayasan Pendidikan Pelita Harapan

WHAT’S AVAILABLE IN LIPPO CIKARANG
- Sahid Hotel - Siloam Gleneagles Hospital - Cikarang Mall – Hypermart, Matahari, specialty shops, food court (KFC, Wendy’s, Hoka-Hoka Bento, Pizza Hut, Dunkin Donuts), cinema, Hero Supermarket. - Thamrin Ruko (shopping area) - Sekolah Pelita Harapan - Sekolah Dian Harapan - Canton Restaurant - Gas/Petrol Station - Daily Bus service to and from Jakarta - Shuttle bus servicing Lippo Cikarang - Korean Restaurants - Japanese Restaurants (kaitensushi, teppanyaki, shabu shabu) - Time Zone Game Room - Aderai Fitness Club - Computer stores - Internet Café at the mall – Silvana Computer - Water Boom Waterpark and Restaurant - Megumi Golf Driving Range - Olympic Swimming Pool - Klub Ade Rai Fitness Center - Carrefour – located near Lippo Cikarang - Starbucks – located near Lippo Cikarang

SCHOOL UNIFORM
During the orientation period, each employee will be measured for uniforms, which are provided by the school. Men will be provided with three white long-sleeved business shirts, two pairs of navy blue trousers and a blazer. Women are given three white blouses, two navy blue skirts and a blazer. However, not knowing when the uniforms will be ready for your use, it is advised you bring several blue and white outfits to use when school starts. Both men and women are expected to wear close-toed and close-heeled shoes to school. Be sure to bring shoes to Indonesia as Indonesian sizes are often smaller. Men wear white long-sleeved business shirts, navy trousers, black shoes, and ties. Please note that short-sleeved shirts do not fit the teacher uniform. Women wear white cotton blouses, navy skirts (below knee length), navy or black shoes which are comfortable and practical for teaching. Shoes must be closed, toe and heel. Open-toed shoes are considered too casual and inappropriate for work.


 * TELEPHONE AND CELL PHONES**

Connection for your telephone at your residence can be arranged through General Services. You can pay your monthly telephone bill through a Lippo Bank ATM machine. Many teachers find it advisable to own a cell phone. Cell phones are called Hand Phones (HP) in Indonesia. Hand Phone service is very different in Indonesia. You must purchase a hand phone and then each month purchase //pulsa//. //Pulsa// is similar to points. You may purchase Rupiah 50,000 or Rupiah 100,000 //pulsa// (U.S. $5-$10). If you use a lot of //pulsa// you may need to purchase it more than once a month. It is also possible to buy a monthly service. You can purchase a HP from as low as U.S. $100 up to U.S. $350. Some HP providers are Telkomsel, XL, and Satelindo. Many teachers have found a good way to call home is through the computer. Many teachers use SKYPE, Net2phone, or Yahoo Messenger. These services may be free or charge minimal rates, which can be purchased via credit card. Remember to dial 001 to make an international call. The country code is 62.

There are several international food stores in Jakarta that specifically cater for expatriates: Kem Chicks, Makro, PriceMart, Seibu, Sogo. A number of malls exist for a variety of shopping: Artha Gading Mall, Ciputra, Kelapa Gading Mall, Pasaraya Blok M, Plaza Indonesia – EX, Plaza Senayan, Senayan City, Pacific Place Mall, Pondok Indah Mall, Puri Indah, Super Mall Karawaci, Taman Anggrek, and Thamrin. Milk is sold fresh in a liter container and is available in full cream, reduced and skim as well as flavored. UHT Indo and UHT Imported are available in full cream, reduced and skim. A variety of cheeses (cheddar, matured, shredded, parmesan, camembert, reduced fat and sliced) are available. There is also a wide selection of yoghurt available, including fat-reduced. You can buy meat, poultry and refrigerated-milk products from Hero or Hypermart. As in all countries, it is advisable to always check expiration dates. Bread in Indonesia tends to be sweeter than you would normally find at home. You will need to shop around to find bread that you are happy with. Hero Supermarket, located at Cikarang Mall, stocks American toast and whole wheat, which isn’t as sweet as others tend to be. Hypermart has a wide selection of breads. Another option for buying bread is to use the ‘bread-man’ who cycles around the streets and beeps a distinct horn morning and evening. Shopping for bigger sized clothes can be difficult but some are available on the second floor of Matahari. There are also some stores in Jakarta, like Pasaraya Mall in Blok M. There is a nice hardware store at the Lippo Cikarang Mall. There is also an Ace Hardware located at the Metropolitan Mall in Bekasi, which isn’t too far from Lippo Cikarang. There is a wide selection of toiletries to choose from and it is a matter of finding the ones that you and your family like. It is a good idea to bring enough toiletries for the first month or so, and then you can start testing all that is offered. If you have any allergies or like to use a particular product, it would be a good idea to bring a supply of these with you. Items such as panadol, sunscreen and cold medications are readily available. Items such as disposable razors, shaving cream, deodorant, shampoo and conditioner, toothpaste, feminine products are all available here, some may be more expensive than you would normally pay. Make-up and cosmetics are readily available (i.e. brand names such as Revlon, Estee Lauder, Body Shop, Avon, Clinique) from the larger malls. For children, disposable diapers/nappies are available at Hero, Matahari, and Hypermart in Lippo Cikarang. Stores such as Toys R Us (located in Jakarta) also stock trainer pants up to a size three. Items specifically for babies and toddlers such as bottles, some soothers/dummies, wet wipes, formulas are readily available at the malls. For more specific information, please ask a current teacher with a family. Here are some recommended restaurants in Jakarta: - Amigos, Kemang, Kuningan - Café Batavia, Kota - Chicago Ribs, Kemang and Sudirman - Chili’s, Sarinah - Chi Chi’s, Kemang - Fashion Café, Wisma BNI 46 - Fridays, Senayan - Hard Rock Café, Plaza Indonesia - Hazara Indian Restaurant: 315-0424 - Kinara Indian Restaurant: 719-2617 - Komala’s Indian Fast Food: 390-3533 - Jyppore Indian Restaurant - Oasis, Cikini - Outback Steakhouse - Senayan - Planet Hollywood, Gatot Subroto - Sizzler, Pondok Indah, Grogol, Bekasi and various other locations - Spaghetti House, Plaza Senayan and Pondok Indah Mall - TGI Fridays - Tony Romas, Sudirman - Toscanna, Kemang - Vietopia, Cikini Raya - Setiabudi One, Kuningan Most hotels have different restaurants offering either a-la-carte or buffets. Try the buffet at the Grand Hyatt, Gran Melia, or at the Holiday Inn. As well as the above list, the city offers A & W, Arby’s, Burger King, KFC, Krispy Crème, McDonald’s, Pizza hut, Starbucks, Texas Fried Chicken, Wendy’s, and many more. There is also a Filipino restaurant called Chowking at the Ambassador Mall. It is customary practice in Indonesia to make sure an item works before you purchase it. This includes light bulbs. The clerk will happily test all items, including light bulbs, to show you that the item works before you purchase it. Refunds do not happen very often in Indonesia. Exchanges sometimes happen. It is not unusual for a broken item to be offered for sale in some stores. Buyer beware! An enjoyable place to visit is Pujasera Sirkus, a collection of outdoor restaurants situated close to Hom Pim Pa and next to Ruko Thamrin Shopping Complex. During the evening the restaurants open up providing a wide selection of Indonesian dishes. The Lippo Cikarang Mall food court is located on the top floor of the mall, opposite the movie theater. You will find a range of mostly Indonesian food. You are required to order the meal at the stall of your choice and take your order form to the //kasir// (cashier), pay and take a seat. The cashier is located at a different place than where you ordered your food. Your food and drink will be brought to you. For the //saté// place and KFC ordering and paying are both done at the counter. On the main floor are Dunkin Donuts, KFC, Pizza Hut, Wendy’s, and Hoka Hoka Bento, a Japanese fast food eatery. During school hours you and your family will have access to the school’s clinic, which is located on the ground floor of the school. In addition to the school’s clinic, Siloam Hospital is available. Its telephone number is 8990-1088. You may also call 8990-0077. This hospital offers emergency facilities, general medicine and specialist doctors. Please be aware that ambulances in Indonesia are only to transport you to the hospital. No qualified care is given until you arrive. The highest quality medical facilities are located in Jakarta. A high-quality medical facility is SOS, an international standard clinic located in Jakarta. Please see a teacher on staff for more information. Another high-quality medical facility is Medikaloka. Its phone number is 526-1118. It also has international standards. It is located in Kuningan, South Jakarta. The school can assist you in this area. Your first point of contact is the school nurse. Some teachers have gone to Singapore if major medical procedures were needed. A fairly good pharmacy, Century Pharmacy, is located in the mall. A pharmacy called Apotik Hosana Medika is located in the building behind the entrance to Klinik Permata. They deliver medications and can be contacted at 897-2472. If you are taking medication, it is advisable to bring a supply with you, as it may not be available here. It would be a good idea to ask your doctor for a list of alternate medications that can be used if your specific medication isn’t available. Some ex-pats ask for international brands to ensure quality in important medical cases. A large variety of vitamins are available. If you have particular items that you are using (especially the not so commonly-used vitamins), it may be a good idea to bring a supply with you, as it may not be stocked. These are available at the malls.
 * GROCERIES **
 * TOILETRIES **
 * RESTAURANTS **
 * RETURNS/REFUNDS **
 * LIPPO CIKARANG **
 * MEDICAL **
 * MEDICAL SUPPLIES **

DENTISTS
Dentists are available at Siloam Gleneagles Hospital (8990-1088). Dentists are also available in Jakarta. SOS and Medikaloka are two clinics that have dentists.

OPTOMETRISTS
It is advisable to bring a replacement pair of glasses and/or contact lenses with you. There are quite a few optometrists located at the malls. Saline solution for contacts is available, but it is purchased at optometrists rather than at pharmacies.

VACCINATIONS
Normally the vaccinations required by your respective school districts for school entry, such as diphtheria, polio, rubella and tetanus (DPT) will be sufficient. Various doctors will have their own opinions on what is required. Malaria is not common in Jakarta, but is in the remote areas of Indonesia. The key to avoiding diseases is normal cleanliness, not eating food from street vendors or stalls, not drinking the water from the tap and taking appropriate preventive medicines when traveling to a disease-prone area. Check with your own doctor for his or her recommendation.

WATER AND WATER DISPENSERS
It is advisable that you use bottled water for drinking and for cleaning your teeth. Tap water in Indonesia is not potable. Many use bottled water for cooking, but this is a personal choice. It’s advisable to use bottled water for cleaning fruits and vegetables as well. Bottled water can be purchased in small bottles (500ml-1500ml) or in a large 19 liter bottle. The school provides a dispenser and the bottles. You pay the school for the number of bottles of water you use. Delivery of water bottles can be arranged from SPH General Services. If you want to purchase a brand of water different than the school provides, you must purchase the water bottles from the other company. Then you pay the other company for the number of bottles of water you use. The supply of electricity in Indonesia is 220 volt. All Australian appliances work on this voltage, although a two-pronged adapter is required. These can be purchased at Matahari, duty free shops and some shops selling travel luggage. Please note that the shape of the sockets is different than the United States. As America and Canada use 110 volts, these appliances will not work unless they have a voltage selector switch on the back of the appliance. Many computers come with AC adapters which allow the computer to operate on 110 or 220. A voltage transformer can be purchased to handle 110 volts from the mall. Smaller transformers can be found at Pasaraya, in Blok M. You can also purchase them at Radio Shack in America. Voltage regulators are a must for computers because the power supply here is not stable. Electric power spikes will damage computers. Please talk to an ex-pat before plugging in a foreign appliance or computer if you are not sure. The city of Lippo Cikarang fogs for mosquitoes on occasion. The school fogs every Sunday around 1:00 p.m. inside and around the school. Please be very careful if you come to school on Sunday. You should not enter the hallways or classrooms as it is not healthy to breathe the fumes. It is safe to enter by Monday morning. The Jakarta Post, an English newspaper, can be delivered to your house. Delivery is around 6:30 A.M. To arrange delivery, please call Cemara Agency telephone: 021-897-2662; you can also go to the website www.thejakartapost.com. Kabelvision Cable and Indovision Satellite are the main television operators which give you access to Australian Television, BBC, Channel V, CNN, Discover, E!, ESPN, Fox News, HBO, MTV, NBC, National Geographic, Playhouse Disney, TFC (The Filipino Channel), to name a few. Indovision’s telephone number is 527-2288 if you require additional information. Kabelvision’s telephone number is (021) 55-7777-88. If you do not wish to subscribe to Kabelvision, you will be able to receive “free to air” Indonesian television, which is in Bahasa Indonesia. General Services (GS) can help you start service. Many ex-pats use the internet. There are several options, such as dial-up and ADSL. Some teachers work with Telkom while others use CBN. Some of the teachers prefer CBN because of better customer service and CBN’s ability to communicate in English. However, CBN is more expensive. CBN Customer Care telephone number is 021-5799-4588 and the fax number is 021-574-2481. Sometimes Telkom will need to come to your house to do some additional wiring if you get ADSL. Usually they just need to add a splitter. It usually takes several weeks to get internet service. It is not possible to set up your service before you come to Indonesia as a variety of documentation is required. Another option is PSN, a satellite internet service provider. SPH IT personnel have recommended this option, but no one has tried it yet. First Media advertises for cable internet, but this is not available in the Dago Neighborhood yet. Until you have your home address to give to your family and friends, we have listed the school address to enable you to receive mail from home. Many teachers continue to use the school’s address as their mailing address. If any mail arrives for you, the GS Department will deliver it to your department. Immanuel: Jl. Proklamasi, Menteng and Jl. Fatmawati Cipete, Yaski, Sastra Graha Building, # 11 – Telephone 533-1627 Ecclessia: Lippo Cikarang, Ruko Menteng Abbalove English Service Hotel Menara Peninsula Slipi, Jakarta 0813-1100-6262 Sunday at 10:00 A.M.  All Saint’s Anglican Church Jl. Arif Rahman Hakim No. 5, Menteng – Sunday, 7:30 A.M., 9:00 A.M. Telephone: 390-9791 American Southern Baptist Gereja Babtist, Jl. Tirtayasa Raya I, Block Q, Kebayoran Baru – Sunday, 11:00 A.M. Telephone: 724-6268 Charismatic Worship Service (CWS) Hilton Hotel; Sunday at 10:00 A.M. Expatriate Catholic Parish Atma Jaya Catholic University, 13th floor, Jl. Jend. Sudirman, Saturday 5:30 P.M., Sunday 9:00 A.M., 10:30 A.M., 5:30 P.M. Telephone: 780-4986 or 780-4996 Gisi Indonesia Full Gospel Fellowship Harvest Building – Jl. Bulevard Palem Raya, Lippo Karawaci – Sunday 10:00 A.M. Telephone: 546-0901 International English Service (IES) Wisma Staco 11th Floor Jl. Casablanca Kav. 18 Jakarta Telephone: 831-7222 Saturday 6:00 P.M.; Sunday 8:30 A.M., 10:30 A.M. International English Service South (IES South) Citibank Building; Pondok Indah Jakarta Community Church Jl. Iskandarsyah II/76 Blok M (between Effatha Church and Pasaraya) – Sunday, 10:00 A.M. Telephone: 722-2325 Jakarta International Christian Fellowship (JICF) Graha Niaga Building 2nd Floor Jalan Sudirman Kav 58 Telephone: 252-6719 Sunday 9:00 A.M., 10:40 A.M. Jakarta International Christian Fellowship The Gathering (JICF The Gathering) Citibank Building; Pondok Indah Lutheran: See Lutheran teachers on staff. American Express: 521-6000 BCA Card Center: 572-1373 BII Card Center: 392-3838 BNI Card Center: 572-8888 CITI Bank: 252-9999 Diner’s Card: 570-1160 HSBC: 252:4884 Master Card: unknown Visa Card: 831-7780 Altorina Travel, Kebayoran Baru: 720-4005; 739-8945 Anta Express: 625-3919; 600-1888 Anta Tours: 8990-0809 (Located in Lippo Cikarang) Bayu Buana Travels: 380-1705; 563-9171 Dwi Daya World Wide: 231-3888; 231-3838 Imperial Tour: Mr. Michael Ebbli Jagat Tours & Travels: 632-8011 Kemang Tours & Travel: 719-4516 Midas travel: 385-2991 Mr. Sabar: 3004-7800 Sarana Wisata: 639-2122 Smailing Tours and Travel, Pondok Indah: 750-7011 up to 750-7014 Sundish Travel Indah: 4287-6269 Vayatour, West Jakarta: 380-0202; 384-4895 Wita Tour: 231-2338 Aryaduta: 231-1234 Aston: 251-5151 Borobudur: 380-5555 Four Seasons (Regent): 252-3456 Grand Hyatt: 390-1234 Gran Melia: 526-8080 Hilton: 570-3600 Holiday Inn (Crown Plaza): 526-8833 Inter Continental: 251-0888 Le Meridien: 251-3131 Nikko Hotel (President): 3983-8488 Sahid Jaya: 570-4444 Sari Pan Pacific: 3192-3707 Shangrila: 579-7440 Sheraton Bandara: 559-7777 There are opportunities for golfing near Lippo Cikarang and in and around the Jakarta area. The Megumi Driving Range is located near the Lippo Cikarang post office. The telephone number is 8990-3087. There are nice tennis courts at the Hotel Sahid Jaya. It costs approximately $5 U.S. per hour to use the courts as a guest. The courts are well maintained. There are western-style and eastern-style toilets in Indonesia. Often you will find a container of water and a ladle next to the toilet. This container is not a bathtub. A person will scoop up the water and use this to flush the toilet. Often Indonesian toilet floors are hosed down, so you might want to roll up your trousers. Also, many bathrooms in Indonesia do not come with toilet paper. One must come prepared. Mail, to and from Australia, takes approximately two to three weeks and to and from America about two weeks. A letter will cost about Rupiah 10,000 (about U.S. $1) to send. If you pay a little more, around 30,000 rupiah, it can get there in three to four days. When you receive mail it may occasionally be opened by the post office because of security or censorship reasons. Also, each time you receive a package the post office will charge you a small fee usually less than a U.S. $1. Occasionally you might have to pay customs duty on any items sent from overseas that look new. Many teachers use the following school address as their mailing address: JL. DAGO PERMAI NO. 1 KOMPLEK DAGO VILLAS, LIPPO CIKARANG, BEKASI 17550 INDONESIA - DHL - Telephone 830-6655, 830-6688, 830-6677 - Federal Express - Telephone: 560-0685, 560-0705, 566-6944 - TNT - Telephone: 520-1157, 520-1158 - UPS - Telephone: 8990-9720 - TIKI - Telephone: 893-5515 These operators take packages from your residence/school and guarantee delivery usually within 3-4 working days to Australia, India, the Philippines, and the United States of America. Fax machines can be purchased here or brought into the country from Australia only if the voltage is the same or can be purchased in Singapore on your way to Indonesia. Some teachers have purchased a fax machine duty-free and brought it into Indonesia and had no problems with customs. If you purchase a new machine, remember to take it out of its original box (before you go through customs at the airport in Indonesia) as new items are taxable, used items are not. RUBBISH COLLECTION
 * ELECTRICITY **
 * FOGGING **
 * NEWSPAPER **
 * TELEVISION AND CABLE TELEVISION **
 * INTERNET SERVICE **
 * MAIL **
 * CHRISTIAN BOOKSTORES **
 * CHURCHES **
 * CREDIT CARDS **
 * TRAVEL AGENTS **
 * HOTELS **
 * GOLFING AND TENNIS **
 * TOILETS **
 * MAIL **
 * COURIERS **
 * FAX MACHINES **

This is carried out by Lippo on a daily basis. Place trash out by the curb each day. There are special green hooks for the trash.

GAS FOR COOKING
A gas bottle is supplied to your house. Refills, when empty, can be obtained from the vendor, servicing the housing areas. Many ex-pats will ask their helper to contact the vendor. You may contact the store called Toko Quality at Ruko Roxy Block B #62 for service. The phone number is 8990-5226. The HP number is 08128751969. Current price is Rp. 53,000 per canister.

HAIRDRESSERS
There are quite a few hairdressers available in Lippo Cikarang and in Jakarta. Most of the hairdressers in the malls do not speak English, so explaining exactly what you want can be difficult. Some ex-pats have found that bringing a picture of the desired hairstyle helps.

GENERAL SERVICES DEPARTMENT

If you have any problems, which occur from time-to-time, with your house (e.g. leaking roof, blocked drain, leaking taps) you will need to contact GS Department at SPH to report the problem. GS will ask that you fill out a request form before the request can be carried out. At times GS may have many requests, so the school asks for patience.

HIRING A HELPER
The minimum wage required for paying a helper changes each year. Please contact GS to determine a fair salary for your helper. It is a government rule that you must pay any worker an additional month’s salary either at Christmas or Ramadan, depending on his or her religion. You will be required to provide your helper with a mattress, rice, oil and sugar. It is an individual choice if you provide your helper with any other additional food. You will need to discuss with your helper, hours of duty, rate of pay, duties, additional allowances, holidays and public holidays she may wish to have off. Muslims will usually ask for two weeks off at Ramadan and Christians will ask for two weeks off at Christmas. For full-time helpers, it is expected that they have one day off per week. Rule of thumb for a harmonious relationship with your helper is fair treatment – “Do unto others as you would have them do unto you.”

HIRING A DRIVER
Most teachers will not require the services of a full-time driver. However, if your spouse is not working, a driver may enable them to travel around Lippo Cikarang and Jakarta much more easily. Government ruling also states that you must pay an extra month’s salary to your employee either at Ramadan or Christmas, depending on their religion. Overtime is additional to his monthly salary and is the responsibility of the employer to negotiate the terms (hours, payment, medical, overtime and meal allowances etc.) with the driver. It is also a good idea to enter into a contract, specifying all conditions and have both parties sign it as a form of agreement. Outside Cikarang, as well as some destinations that you may travel to, meal allowances apply.


 * GARDENER**

GS can help arrange a gardener for you. Some teachers have a gardener come twice a month, and some have the gardener cut weekly. Please ask GS or the ex-pats for the appropriate wage.

TRANSPORTATION
While there are no taxis in Lippo Cikarang, there are quite a few ways to get around. A shuttle bus service operates around Lippo Cikarang at minimal cost per person and services all the housing areas approximately every thirty minutes. A bus service operates daily to and from Jakarta and departs hourly from the Bus Terminal near the fire station. The buses start running at 5:00 A.M. in the morning but the last bus back from Jakarta is about 10:00 P.M. There are motorcycle taxis called //ojeks// that take you wherever you want to go. You will only have to walk a short distance and one will usually find you by honking to let you know he is available. You may also clap loudly to signal that you need an //ojek’s// service. This is not considered rude. There are no female //ojeks//. It is your decision if you want to risk using this service. They are easy and fast, but they tend to drive very quickly and sometimes drive down the wrong side of the road. You also do not wear a helmet (though it is regulation for the driver). Some women ride “side saddle’, but this can make the journey more dangerous. Men can straddle as usual. Make sure you tell them exactly where you want to go. Some teachers negotiate before they get on. Others just hand the //ojek// a wad of money and walk off. Usually about 4,000 Rupiah (about U.S. $0.40) will cover any trip within Lippo Cikarang. You pay extra for a 2nd passenger, such as a child. There are small orange vans that are meant for travel between Lippo Cikarang and the main street outside of Lippo Cikarang. They are called //angkots//. You can catch them by waiting at the bus stops on the main road, and they will take you to the major places in Lippo Cikarang, like the mall, the Town Café, the bus terminal to the Ruko Union shops. You can also wave them down at any point in the road. They will not travel off the main roads and will not drop you off at your home. This service will cost about Rupiah 1,000 (about U.S. $0.10) The much larger orange vans travel between Lippo Cikarang and the mall at Bekasi (they usually have “Cikarang” written in white on one of the windows). These can be caught by waiting at the bus stops along the main road in Lippo Cikarang. The typical price is around 5,000 Rupiah, which is about fifty cents U.S.

TAXIS
If you are in need of a lift, taxis are available and can often be found near the entrance of Lippo Cikarang. Always ask for the meter. Do not let the driver give you a fixed price as this is usually overpriced. To get back from Jakarta you can also catch a taxi if you need to, it will cost more than 100,000 Rupiah (about U.S. $11), if you insist on the meter being used. You will also be expected to pay for the toll on the toll road and a substantial tip is expected to pay for the toll back. (Another 10,000 Rupiah would be expected if he has been a good driver). Don’t bargain the price with the driver as will usually cost more than the metered price. Not every driver will want to take you to Lippo Cikarang, so don’t be surprised at a refusal. When using taxis in Jakarta, use the blue-colored ones named Bluebird, as they seem to be the best and most honest. Please note that not all blue taxis are Bluebird taxis. Most taxi trips within Jakarta should not cost much more than Rupiah 15,000. The minimum charge is Rupiah 5,000, and the driver will expect a tip about Rupiah 1,000 to 2,500. Make sure you have some small notes because most drivers can’t change Rupiah 100,000 or Rupiah 50,000 notes. Double check your change (//uang pas//). Silverbird taxis are owned by the same company as Bluebird. They are larger, black taxis and more expensive. They too have a good reputation. Bluebird Taxi Telephone Number: 7917-1234 or 794-1234 (They can pick you up at home.)

DRIVER’S LICENSE
Keep your driver’s License valid in your home country as you will be visiting from time to time while living in Indonesia. To drive in Indonesia you are required to have an Indonesian Driving License, which is valid only for one year. Indonesians drive on the left side of the road. International Driver’s Licenses can also be used here. Contact GS for further information.

MUST READ MATERIALS
Several good websites to read are as follows:

1. www.expat.or.id 2. www.hello-indonesia.com 3. www.thejakartapost.com 4. www.cikarangcyber.com

//Introducing Indonesia: A Guide to Expatriate Living// and //Jakarta Shopper’s Guide// are two excellent books printed by the American Women’s Association.

ITEMS TO BRING

Men should bring jeans, trousers – casual and formal, shorts, casual shirts such as short-sleeved as well as polo shirts, long-sleeved shirts for more formal occasions, sweater or cardigan, jacket, exercise gear, swimwear, underclothing, socks, and ties. Women should bring jeans, slacks, shirts and blouses, dresses, skirts, gym and aerobic wear, swimwear, underclothing, socks, sweater and cardigan, jacket, pantyhose, shoes. There are numerous clothing stores in the malls. However, it is sometimes difficult to find larger sizes particularly for the ladies. There are inexpensive outlet clothes, which can be found around Jakarta.


 * HOUSEHOLD**

It is not recommended to bring large electrical appliances such as televisions with you. Generally speaking, electrical goods are well-priced here, cheaper than in Australia or America. If you bring your computer, you may be taxed. A laptop computer would be much easier to bring through, and is practical at home and at school. Remember that the electrical supply for Indonesia is 220 volts. Other items that may be brought (unless you wish to purchase when you arrive using your settling in allowance). - Bible - Books in English – English imports can be expensive. - Camera - Christmas decorations, though you will definitely add to your collection as there are very different and unique decorations available in Indonesia. Artificial trees are available at Ace Hardware. - Computer software - Kitchen items – measuring cups and spoons (measured in grams and millileters), serving utensils, silverware (most silverware sets sold in Indonesia do not include knives) - Personal CDs. - Personal items to fill your new home – photos, knick-knacks etc. - Sheets and pillowcases, blankets or bedcovers; remember that you can purchase these things here, but it’s hard to find top sheets.

** CULTURAL DO’S AND DON’TS **
Here are a few helpful hints so you can make a good impression when socializing with Indonesians: - Do not use your left hand when passing something to someone. The left hand is considered unclean. - Keep feet on the floor, not propped up on a table or chair. Sitting on the table is considered rude. - Patting another person’s head (even when joking) is not acceptable. It is not acceptable to pat children on the head as well. - Kissing in public is not acceptable. - Using red ink is considered offensive, unless grading papers. - When visiting someone in their house, remove your shoes at the front door. - Indonesia operates on “Rubber Time,” which means you seldom start on time; you may not receive notification in a timely fashion and directions may change. Smile, enjoy, and use your sense of humor and soak in the culture as best as you can. - It is considered impolite to wink during a conversation.

** MUSLIM PRACTICES AND BELIEFS ** Indonesia, under //Pancasila//, supports five religions: Protestant, Catholicism, Buddhism, Hinduism and Islam. Indonesia is 87% Muslim. Muslims, who are devout, pray five times each day. Mosques broadcast the “Call to Prayer” five times a day. During Ramadan Muslims fast 12 hours a day and begin eating approximately after 6:00 P.M. You will be required to give your driver/helper time off to go to home as well as a bonus salary. You are not required to give your driver/helper any time off or presents for Christmas, unless they are Christian. When you go to Jakarta, if you want to “blend in” and not look like a tourist, wear long trousers. Wearing shorts is supposedly only for the beach. Most people do not wear tank tops. Things are fairly casual in most places (especially the various malls), so you don’t have to be too strict. Use modesty in choice of wear and you will be fine. When greeting someone, receiving or giving money, always use your right hand – your left hand is seen as the unclean hand.

** ADAPTING TO THE NEW ENVIRONMNENT ** There are many interesting things in Indonesia. There are a few things that may be new for you. Here are a few areas of concern and ways to adapt: One concern that many ex-pats have is how to deal with the mosquitoes. There are two types of mosquitoes; a daytime mosquito that can transmit dengue fever, and a mosquito that comes out at night. Each teacher deals with the mosquito in different ways. Some of the teachers use mosquito nets. Others use mosquito spray; others use outlet citronella pads. Some teachers enjoy using electric tennis racket zappers that cost approximately 40,000 rupiah. Lippo Cikarang also sprays for mosquitoes. There are no vaccinations available for Dengue Fever. Some teachers also allow “cicaks” (think gecko) to live in the house. These small animals serve as a natural pest killer. Some teachers prefer removing the geckos. It is up to you. A current concern is the Bird Flu. Most people that have contracted the Bird Flu live and play with the birds. People who do not live with and play with infected birds do not get sick. Most teachers use common sense techniques such as washing hands, cooking chicken meat thoroughly, and not playing with infected birds. ** NEGOTIATING ** When visiting a local market it is expected that you negotiate the price. It is important that you always maintain a positive attitude while negotiating. It is wise to ask about the prices before going in order to know if you are being overcharged. Try to bargain half the price mentioned in the traditional and local market. Some sellers will attempt to overcharge you because you are an ex-pat. However, other sellers will offer you the same price as they would offer a local. The prices are fixed at Hero, Hypermart, and Matahari. The prices are also fixed at the other mall stores. Please remember that it is seen as poor form for an ex-pat to haggle over a few thousand rupiah. There is an expectation that we earn enough to be generous. However, it never hurts to ask for a discount. ** ORGANIZATIONS ** American Women’s Association of Indonesia (AWA) Jl. Gaharu I No. 15 Cipete Selatan Telephone/Fax: 769-4008 Membership limited to American Citizens and women married to American Citizens. Australian and New Zealand Association (ANZA) Jl. Puri Sakti I No. 23B Cipete Telephone/Fax: 751-3509 Membership is open on an individual or family status, all nationalities able to join. Canadian Women’s Association (CWA) Telephone: 780-1050, 780-1045 International Community Activity Center (ICAC) Jl. Kemang Raya No. 32 Kemang Telephone: 799-2164 ** EMBASSIES ** It is advisable for you to register with your relevant embassy in case of emergencies. Check your embassy’s website as you may be able to register on-line and also sign up for on-line alerts via e-mail. The following information was gathered from www.expat.or.id/info/embassy.html. ** American Embassy ** Jl. Medan Merdeka Selatan No. 4-5 Jakarta Pusat 10110 Hours 7:30 – 16:00 Monday – Friday Telephone: (62-21) 3435-9000, Fax: (62-21) 3435-9922 E-mail: jakconsul@state.gov (consular section) Website: www.usembassyjakarta.org ** Australian Embassy ** Jl. H.R. Rasuna Said Kav. C15-16 Kuningan, Jakarta Selatan 12940 Hours: 7:45 – 16.00 Monday – Friday Telephone: (62-21) 2550-5555, Fax: (62-21) 2550-5467 E-mail: public.affairsjakt@dfat.gov.au Website: www.austembjak.or.id ** Canadian Embassy ** World Trade Centre 6th Floor Jl. Jend. Sudirman Kav. 29   Jakarta 12920 Hours: 7:30 – 16:15 Monday – Thursday, 7:30-13:00 Friday Telephone: (62-21) 2550-7800, Fax: (62-21) 2550-7811 E-mail: jkrta@international.gc.ca Website: www.dfait-maece.gc.ca  ** Indian Embassy ** S-1 Jalan Hr. Rasuna Said Kuningan, Jakarta Telephone: (62-21) 520-4150; (62-21) 520-4152; (62-21) 520-4157 Fax: (62-21) 520-4160 E-mail: eioiisi@indo.net.id or eiojakarta@indo.net.id ** Korean Embassy ** Jalan Jenderal Gatot Subroto Kav. 57   P.O. Box 4187 Jakarta Selatan Jakarta, Indonesia Telephone: (62-21) 520-1915; Fax: (62-21) 525-4159 E-mail: koremb_in@mofat.go.kr Gedung BRI II Jl. Jend. Sudirman Kav. 44 – 46 Jakarta Pusat 10210 Hours: 8:00 – 16:00 Monday – Thursday, 8:00 – 13:00 Friday Telephone: (62-21) 570-9460, Fax: (62-21) 570-9457 E-mail: nzembjak@cbn.net.id Travel advisories: www.mfat.govt.nz Jl. Imam Bonjol No. 6 – 8, Menteng Jakarta Pusat 10310 Hours: 8:00 – 16:00 Monday – Friday Telephone: (62-21) 315-5118, (62-21) 3109-2789, Fax: (62-21) 315-1167, (62-21) 314-9773 E-mail: phjkt@indo.net.id Jl. M.H. Thamrin No. 75 Menteng, Jakarta Pusat 10310 Hours: 8:30-14:00 Monday – Thursday, 8:30-11:30 Friday Telephone: (62-21) 315-6264, Fax: (62-21) 390-7493 Embassy switchboard: (62-21) 390-7484 (consular switchboard) E-mail: Consulate.Jakarta@fco.gov.uk Website: www.britain-in-indonesia.or.id Pizza Hut Delivery: 8990-3276 Papa Ron’s Pizzeria Delivery: 8983-5656 or 8983-5858 KFC Delivery: 897-2594 Wendy’s Delivery: 897-2602 or 897-2601
 * New Zealand Embassy **
 * Philippine Embassy **
 * United Kingdom Embassy **
 * DELIVERY **


 * CAR RENTAL**

Apostolos: (021) 689-25-491


 * IMPORTANT PHONE NUMBERS**

Siloam Hospital 8990-1088 Lippo Cikarang Police Station: 8990-1544 Lippo Cikarang Security: 8990-1707 Telkom Service: 8990-1900; 147 Lippo Cikarang Bus Terminal: 897-3713 Post Office: 897-4425 Gas Station: 8990-8886 Fire Station: 897-2113 Lippo Cikarang Mall: 897-2535 Water Boom: 8990-9467; 8990-7814 Hotel Sahid: 897-2352 Indovision: 582-8000


 * AIRPLANE NUMBERS**

Soekarno Hatta International Airport: 550-5307-09 Garuda Indonesia: 231-1801; 2351-9999 (Call Center) Philippine Airlines: 526-8668 Quantas Airways: 230-0277 Singapore Airlines: 5790-3747 EMERGENCY TELEPHONE CONTACT NUMBERS

Fire and Ambulance: 8990-1707 Information Center: 897-2484 Fire Station: 897-2113 Police Station: 8990-1544 Siloam Hospital: 8990-1088 Lippo Cikarang Security: 8990-1707 This is August 2008 revision of the original 1997 issue of the Survival Guide.